State Farm® Insurance Agent Michael Szafranski
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
William Hughes
April 29, 2025
5
out of
5
rating by William Hughes
"Excellent, friendly, compassionate service. Very quick to respond and easy to follow instructions when filling a claim. Quick to settle claim and arrange repairs. Love my State Farm family."
We responded:
"Thank you, William, for your kind words! I’m happy to know that you found our service friendly and compassionate. It’s great to hear that the process was smooth and efficient for you. We’re always here to help with any future needs or questions you may have."
connor bidwell
April 4, 2025
5
out of
5
rating by connor bidwell
"Garrett Deserves a raise 👏 5/5 stars he explained every policy and showed me multiple options He is awesome 5/5 we worked out a policy for me 👍"
We responded:
"Thank you, Connor! I'm delighted to hear that Garrett was able to assist you so effectively by explaining every policy and presenting multiple options. It's wonderful to know you found the right policy. If you have any more questions, feel free to reach out. We're here to help!"
Kristi R
March 23, 2025
5
out of
5
rating by Kristi R
"I've been at this office for about 10 years and they have done amazing. I switched to them because my previous State Farm office fell flat with customer service. I live 2 hours from this office now and refuse to switch to anyone else. This team has never been a disappointment and has always done their best to get me the best rates. They have excellent communication, great rates and go above and beyond. Thanks so much for being my agent and the best team around!"
We responded:
"Kristi, I'm so happy to hear about your positive experience over the past decade! It's wonderful to know that our team's dedication to providing excellent communication and competitive rates has made a difference for you. Your loyalty, even from two hours away, truly means a lot to us. Thank you for your kind words, and we're always here to assist with any future needs or questions you may have!"
Lia Turner
February 18, 2025
5
out of
5
rating by Lia Turner
"Our family would like to thank Kia Kiersten at State Farm Insurance for her wonderful personality and professional skills in taking care of our insurance needs. You are awesome! The Turner Family"
We responded:
"Thank you so much for your kind words! We're so happy to hear that Kia's wonderful personality and professional skills made a positive impact on your insurance experience. Your appreciation means a lot to us. If you have any other questions or needs, please don't hesitate to reach out."
Joe Schubert
January 30, 2025
5
out of
5
rating by Joe Schubert
"Kia was very helpful by making my claim and setting up the appointment with Safelight to get the rear glass replaced."
We responded:
"Thank you, Joe, for sharing your experience! I'm happy to hear that Kia was able to assist you with your insurance needs and coordinate your rear glass replacement. Our team is here to help with any questions you might have."
Kali Lechtanski
October 2, 2024
1
out of
5
rating by Kali Lechtanski
"I was with Michael Szafranski State Farm for about three years until I switched to a new agent last week. I tried for the last two pay cycles to get an answer as to why my bill had gone up about $50 a month (with no incidents/tickets on my part) and both representatives that I talked to said they had to contact billing and would call me back. I never heard anything back from either representative. That on top of calling and constantly getting their voicemail, was very frustrating. The new State Farm agent was able to take one look at my renewal and give me advice on how to get the bill reduced back to the initial price that I had been paying. I was very pleased with them up until this instant but the way my questions were handled was very poor."
We responded:
"Kali, thank you for sharing your experience with our office. I'm genuinely sorry to hear about the frustration you faced with your billing inquiries and the difficulty in reaching us. We strive to provide excellent service, and it's clear we fell short in this instance. Your feedback is invaluable, and we'll use it to improve our communication and responsiveness. If you have any further questions or need assistance in the future, please don't hesitate to reach out to our office. - Michael Szafranski - State Farm Insurance Agent, Pinckney, MI"
Josh Hancock
September 27, 2024
5
out of
5
rating by Josh Hancock
"The best insurance company I have ever had hands down. everyone is so helpful and kind. I wouldn't recommend anyone but state farm pickney . Long time satisfied customer ."
We responded:
"Josh, thank you so much for your kind words and for being a long-time satisfied customer! We're glad to hear that you find our team helpful and kind. Your recommendation means a lot to us. If you ever need anything, don't hesitate to reach out. - Michael Szafranski - State Farm Insurance Agent, Pinckney, MI"
Brandon Hoskins
June 25, 2024
5
out of
5
rating by Brandon Hoskins
"Just had to file a claim on a cracked windshield. Process was smooth and painless!"
We responded:
"Brandon, we're thrilled your claim experience for the cracked windshield was smooth and painless! Our team is pleased to have assisted you efficiently. Thank you for choosing our office for your insurance needs! Michael Szafranski - State Farm Insurance Agent, Pinckney, MI"
Christian Reeder
June 24, 2024
5
out of
5
rating by Christian Reeder
"The salesman Garrett I talked to was very helpful and understanding of my situation. He talked me through the whole process and made it a walk in the park. I was a little nervous dealing with insurance being a first time homebuyer, but State Farm made it easy!"
We responded:
"Christian, I'm thrilled to hear that Garrett provided you with exceptional service during your first home insurance experience! We're pleased to have made the process easy and smooth for you. If you ever need assistance in the future, our office is here to help. Thank you for choosing State Farm! - Michael Szafranski - State Farm Insurance Agent, Pinckney, MI"
Roger The Tinker
June 14, 2024
5
out of
5
rating by Roger The Tinker
"Mike and his group are friendly."
Stephanie McKay
April 3, 2024
5
out of
5
rating by Stephanie McKay
"So far my experience here has been amazing! After my insurance with my last company increased by ALMOST DOUBLE I had to figure out why and what to do. They explained everything to me in a lot of detail to make sure I understood why my premium was the amount it was and got me the lowest premium possible! When I moved they made it a quick and easy process for me and adjusted my premium accordingly! Very happy with their services this far!!"
We responded:
"Stephanie, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback! At our office, ensuring outstanding insurance options for our policyholders is our primary focus, and we're delighted that you had a positive experience. Providing you with exceptional customer service has been a privilege, and we're excited to continue meeting your insurance needs in the future! - Michael Szafranski - State Farm Insurance Agent, Pinckney, MI"
thehookup
February 29, 2024
5
out of
5
rating by thehookup
"Very kind folks with insurance that is local so that's cool"
We responded:
"Thanks for the positive review! We value you for letting us be your good neighbor!"
Kyle LaPree
February 9, 2024
5
out of
5
rating by Kyle LaPree
"Great Staff and are very amazing to deal with"
We responded:
"Kyle, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Morgan Rothe
February 8, 2024
5
out of
5
rating by Morgan Rothe
"Great insurance man Got me a policy when no one else could add an affordable price would recommend to anybody 10 out of 10 all the way around"
We responded:
"Thank you for the five-stars, Morgan! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Christopher Albrecht
January 19, 2024
5
out of
5
rating by Christopher Albrecht
"Like a good neighbor state farm is there Mike's the your guy seriously they're a bunch of great folks up in there."
We responded:
"Thank you, Christopher! We appreciate the kind review. We're so glad to be your good neighbor!"
Allie
November 17, 2023
5
out of
5
rating by Allie
"I'm writing this review because of the great care I have received by the owners Mike and Arlesa. Not only do they make sure we are taken care of every step of the way through our home claims but they also take care of our customers that we send to them for side by side insurance. Thank you guys for always being there for us! Shawn and Allie (Arbor Master & Outlaw Performance)"
We responded:
"Shawn and Allie, we're truly grateful for your kind words and the five-star rating! It's been a pleasure assisting you with your insurance needs, and we're honored to be your trusted partners. Mike and Arlesa are dedicated to providing excellent care, and we appreciate your recognition of their efforts. We are thankful for your trust in our office to help protect what matters most!"
Noor Alyassiri
November 14, 2023
5
out of
5
rating by Noor Alyassiri
"I had the best experience here I Łövë this company they are amazing understanding and they help in anyway I am very happy with the service specifically with Garrett he was an amazing person to work with and I’m sure they are all amazing I am so happy to be with and them and hopefully forever do not hesitate one bit on getting insurance with them at all"
We responded:
"Thank you, Noor, for your positive feedback and for acknowledging the exceptional assistance provided by Garrett. We greatly appreciate your recognition of our team's dedication to delivering outstanding service."
Kallie Caldwell
October 20, 2023
5
out of
5
rating by Kallie Caldwell
"I always get the help I need from Garret and everyone that is usually working and love this insurance company never have I had a bad experience always fantastic time."
We responded:
"Kallie, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Garrett cares a lot about our customers."
Tamara
September 4, 2023
5
out of
5
rating by Tamara
"Great people very helpful"
We responded:
"Thank you for your feedback, Tamara! We're glad to hear you found our team helpful, and we look forward to assisting you further in the future."
Jason Jahn
August 18, 2023
5
out of
5
rating by Jason Jahn
"I called after a colleague had mentioned them. I must say it’s pretty cool that I can go see them in person, and when I call about something, I can talk to one of those few people who know, and understand my personal file. It’s not like talking to a complete stranger, whom most the time are not even in country. They are friendly every time I speak with them. Also, their newly remodeled building is quite impressive, and makes you feel like home."
We responded:
"Jason, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
David Dugmore
August 3, 2023
5
out of
5
rating by David Dugmore
"Amazing experience! The pricing was great and Garett Breault’s service and attention to detail were above and beyond. Would highly recommend to all!"
We responded:
"David, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Alyssa morris
July 28, 2023
5
out of
5
rating by Alyssa morris
"I was recommended to this State Farm branch from a co-worker. Let me start by stating what a great and smooth process this has been! Garret was my agent, he took the time to explain my policies to me and anwser all of my questions. Friendly staff and excellent customer service makes all the diffence. My last insurance company the agents were rude and impacient. Buying insurance is easey when your agents know thier products and are able to explain them in detail! I would definitely recommend this branch to others!"
We responded:
"We love seeing reviews like this, Alyssa! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Akram Al-Tameemi
July 13, 2023
5
out of
5
rating by Akram Al-Tameemi
"Great"
We responded:
"Akram, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Alexis Gwaltney
June 30, 2023
5
out of
5
rating by Alexis Gwaltney
"The customer service in this company is phenomenal. We worked with Kia Kierst and she helped us add renter's insurance and SAVE money on our plan, instead of paying more. There is just a level of customer care here that reminds you of old-time business, when companies actually cared about the people whose money keeps them afloat. 100% would recommend!!"
Elizabeth Pixley
June 28, 2023
5
out of
5
rating by Elizabeth Pixley
"I’ve been with Statefarm over 5 years. The people at his office are really helpful and kind and I appreciate all they do for me"